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• Hi,

   

  Kindly find the job profile below:

   

   

  Job Responsibilties:

   

  Team management: - Ensure every resource delivers more than the expectations. Be a leader, Build and groom team, identify support requirement for team members, etc
  2. To ensure achievement of Income and other portfolio target
  3. Handling PB queries.
  4. Handling 1st level Customer escalations on the phone.
  5. Barging Calls and sharing feedback for better customer engagement.
  6. To carry out Supervisory Reviews for all customers under management, in order to give guidance to the PBs
  7. Operational support like Branch waiver, CRM etc
  8. Coordinating with branch banking / CPU / Ops team for resolution of complaints, etc where there is dependency.
  9. Replying to customer complaints through various channels.
  10. Must keep motivating team to continuously exceed expectations on quantifiable as well as non-quantifiable parameters.
  
  
  Skills Required:
  
  1. Team Management
  2. Product and Process expertise
  3. Communication Skills
  4. Interpersonal / Relationship Skills
  5. Presentation Skills
  6. Analytical skills to identify opportunities, trends etc
  7. Customer handling, esp 1st level escalations
  
  
  Kindly share resume bhumica.m@teamlease.com OR CALL 9643332856

Salary:INR 3,00,000 - 5,00,000 P.A.

Industry: Banking / Financial Services / Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Sourec:-https://www.naukri.com/